christiana lazaridou

United Kingdom

I had rent a car with enterprise in Uk and I had 3 traffic violations because I enter the bus lane and the company charged me admission fees for every violation for 35 pounds because the had to do the paper work and send it to me. For me this is not logical to pay the penalty and also pay them 35 pound for my car violation just to send to me the penalty that the council send them. The customer service is awful the told me that it was in the contract but never mention it to me and last time i have the same issue they did not charge me admission fees but this time they did and they told me that last time maybe the person who did the paper work did not know his job well. The charge people for no reason just to take money from customers. Never again with them.. I have pay more than 150 pounds just for admission n cost, to send me by letter my car violation paper that the council send them.