Tina Pleissner

United Kingdom

Im really apppalled by the shocking aftercare customer service. Arranged for repair man to come out after 3pm as i work and have no one to stay at my house all day. He came at 8:30am when i was asleep and i didnt even hear him knock. And even if i did, he wouldnt of been able to do the work as i would be going to work not long after. So have had to ring back up and kept waiting on hold to arrange another appointment when i was told i would be getting a call back to arrange another appointment so has cost me money. How many more times do they expect me to have to come straight home from work only to realise he cant do the repairs as not available after 3pm and keep wasting my money ringing them to yet again arrange another appointment. This is unacceptable! I suggest they employ a repair guy who actually wants to repair and not just get paid to do nothing. Also the brass handles have discoloured and corroaded after only 4 years!!