Lee Boden

United States

FAKE! Don't be fooled. I am currently in communication with my solicitor and Trading Standards to regain my £50 annual subscription. Please read all these bad reviews before you put your hand in your pocket. After starting the plan 3 and half weeks ago, I’d worked my socks off trying to lose weight, but I was actually gaining weight trying to hit the ridiculous target of 3100 calories. I desperately needed help and advice on how to stop the weight gain but the ‘coaches’ that man the facebook group just give ‘generic’ answers out. Now here is the real big problem with facebook companies- they have no business acumen. They do not know how to support people and there is no customer relations in any shape or form. Richie has lost touch on how to deal with any sort of query or complaint. The facebook page is constantly monitored and anything that is slightly negative either doesn’t make it past ‘pending’ or is instantly deleted. The facebook page is like a Fairy-tale book with pretty pictures and stories of people boasting about their success. However, anything negative, such as the app, which has more bugs than a tramp’s mattress, is ignored or removed. It is a fake world. I tried to ask questions about my weight gain and high calorie target on the main page, the group page and via direct message. I became frustrated when I got no reply or support and was subsequently blocked from all communication platforms. I am now 3 weeks into the plan, have zero support and an app that works 5 times out of ten. It’s only £50 but it’s a service I’m not getting. I have sent emails and been completely ignored which will now lead me to seek legal advice. All I wanted was a bit of help but I was treated like a leper.