Daniel Allen Company director

United States

I orders 2 cubic meters of play bark for a play area I installed for a customer and I paid for 2 cubic meter but only received 1.5 cubic meters. I have asked for a refund as I only want to pay for materials that I received but my emails have been ignored but when I was in the process of purchasing the bark they would reply to emails on a Sunday. Quick enough to be good to deal with to take your money but they will try to rip you off and ignore any emails in regards to complaint and gaining a refund. I had phoned and spoken to the sales team and they said I need 1.5 cubic meters so I asked for one and a half bags but they said they didn’t do have bags but what they did is take out the equivalent of half a bag but divided the half a bag over two bags..... clearly ripped me off while thinking they were clever which is even worse!! If you do use gravel master then please check your order up on arrival as I think they do this on a regular basis. I will not use gravelmaster ever again.