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Field and Trek Reviews

3.0

Poor

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2 reviews on Trustmeter

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Consumer Complaints and Reviews

15th Jul 2018

Anneke Lucassen

1 review

Terrible customer service

purchased pair of hiking boots March >£80. First time back in Lakes after this, after about 4 walks, soles came loose both boots- clearly faulty- weather is dry. did not have receipt on me, why would i for boots purchased 5 months earlier, but did have the credit card with which i purchased them, and was happy for store to look up those details. However asst manager ambleside store - he refused to give me his name, but i took a photo of him- seemed to enjoy being unhelpful and told me that unless I could prove I had purchased them from F&T the faulty boots were my problem. I could have proved it with credit card, but he refused to look into. said his manager was on holiday so no-one to complain to. I had just driven over 2 passes to get to shop, you can imagine my frustration. surely if boots are so faulty there should be something that could be done? not point telling me to post them, I wanted to use them on my holiday! poor show F&T your customer service has really deteriorated

23rd May 2017

Len Serafini

2 reviews

Just do not get in touch with this company. For your safety

I recognize that online services are different from physical stores. There are no loudly commenting bullies, no fussing people. So why can’t online services be as tolerant and polite as physical stores? I hired a service and received what they offered. The problem came when I tried to send the papers back in. The service told me that there must be a problem with my computer, so I rebooted it. Four times. I messaged the service to ask if I could fax the papers. No. Just that, nothing else. I give up. Don’t use these people.

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Field and Trek

Fieldandtrek.com - Checkout the amazing deals and the latest tents, walking boots, travel clothing, sleeping bags and outdoor equipment at Fieldandtrek.com. The cheapest prices, great deals and discounts on brands such as Berghaus, Salomon, Hilleberg, Terra nova, Vango and Karrimor are available online today at Fieldandtrek.com

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Contact information

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aftersales@fieldandtrek.co.uk

We live here

Unit A, Brook Park East, Meadow Lane, Shirebrook. NG20 8RY., Meadow Lane, Shirebrook, NG20 8RY

Country

United Kingdom