25th Jun 2020
Review about Gravel Master
Oh how I wish I had read the reviews here before making my order and pity I cant give zero stars. I took a day off work (unpaid) and waited in for my delivery of bulk bags of gravel -but like so many others the order never arrived. I had no correspondence from the company to say it wasnt coming so a complete day wasted. I contacted the 3rd party company who were delivering the items and they said they had not even recieved it for delivery. I cannot contact gravelmaster as they do not answer the phones (even tho I have left it ringing for over 2 hours before giving up) and all emails also go unanswered. I prepared my garden ready so now I have a very dangerous garden that has been dug out, so in this lovely weather I cannot even let my children out to play as its unsafe. I dont know if and when I will even get my gravel now and I am unable to take another day off work to wait in for it anyway. All I can say is avoid this company like the plague. Their website states (and I quote) "Whatever the product, wherever the place, we guarantee a professional and reliable service throughout. Our fantastic nationwide distribution facilities provide a service that you will be proud to recommend." Well that couldnt be further from the truth if they tried!!! I certainly wouldnt recommend them to any buyer. Luckily I paid via paypal so have some hopes of getting a refund if the order doesnt eventually arrive. Why keep taking orders when you cant even deliver the ones you have already - shocking service!!