9. Very complicated ordering system, extremely limited supply of stock, and utterly useless customer helpline. They couldn't even answer simplest question like 'has my order been dispatched yet?' I ordered something weeks ago and I still have no idea if it's even on its way. Decided to buy it somewhere else and tried to cancel my order, but was told I couldn't because the order had been processed already, even though they have no idea if it's actually on its way! Ridiculous service.