14th Jun 2017
Review about Sprint
I've called on numerous occasions about this matter.. On June 04, i called and spoke to a rep from Europe, he offered me a promotion on the new iphone 7. Its the buy one get one free. He was a really good rep and took good care of me. But he didn't tell me the buy one get one free promotion is to add on another line. Before that purchase i had only 2 lines. I agreed on the promotion to later add my second line onto the free one. It wasnt until i received an email from sprint about my sprint lease. Had i not received that email, i would've never known i had a third line. I immediately called sprint on Tuesday June 06 to ask about this. The lady said they will listen to a tape pull and gave me the tape pull number. Also told me if sales rep failed to tell me that the promotion needs to activate another line, that they would have to honor the free iphone with no charge. I have also requested to hear the conversation that i had with the first sales rep for oner 45 minutes. I spoke to another rep on Thursday June 8th to activate my 7630 number and again spoke to another rep on this matter. I will NOT be responsible for another line. I asked them again if the tape pull was listened to and what the out come with that was? They couldn't give me an answer. She told me it wouldn't be ready till Friday June 16th. I demanded to get this mater fixed before the 19th. (14 days up) I spoke to another sales rep Monday June 12 and he told me that it would be best if i return the iphones immediately. I asked to speak to a manager or supervisor. He then said one wasn't available and one would call me right away. Again no one called me back. I am aware that i only have till June 19th to return the devices. However, i also know my rights and will be taking this matter further. I myself has records of dates and times of all phone calls and emails. Today, all they could tell me is to return the devices. I think that the rep who sold me the phones and failed to tell me that another line would be activated should be responsible for this.