I suspect “customer service” at the online service I use is a robot. It doesn’t really say “does not compute”, but it might as well. Had a problem with the service last week and emailed them about it. The answer I got back wasn’t in any language I recognized let alone speak. I called the main office of the service. They didn’t know what was going on either, but they didn’t offer to fix the problem. Not using these nitwits again.