Absolutely atrocious! Customer service suck. Delivery and installation sloppy and no paperwork provided upon delivery. I was not provided all of the pieces for my appliance. Ended up going to go get what I needed from Home Depot! Because sears wasn't going to or even offer to bring me the parts or compensate me for their mistake. Then customer service stated that I was not being reasonable because I didn't want to wait another week for them to fix the problem. I will never do business with this company ever again. This is exactly why they are going out of business. I would not even buy a twist tie from them. Worst experience ever. not even work one star. Wish I could have given them negative stars.