First and foremost, the customer service is horrific, to say the least. After I made a complaint about service received, it seemed as if I was purposefully being routed from department to department, treated as a 'trouble maker'. The issue at hand was not me, but the shoddy workmanship I received at my flat. If you must use them, then do so at your own risk. I, for one, will never associate myself with this business again.