18th Oct 2017
Review about Airborne Drones
If you really want to deal with this company- I hope you are ready for a rough time. They couldn't do enough when they wanted us to place an order- calls daily, even hourly. This soon changed though, as soon as the funds for the drones had been sent over the enthusiasm to communicate diminished rapidly . The drones were purchased for a particular project that had specific deadlines. This didn't matter to Airborne. Despite promising the multiple bespoke systems would be delivered in 3 months.....here we are a year on and we are still waiting for 90% of what was ordered to arrive. The deadline for the project has been and gone so we have therefore lost a very important contract. When they do decide to answer your calls the pathetic excuses are endless and to anyone with an ounce of intelligence they are clearly fabricated. They are obviously used to giving people the run around hoping that they will get fed up and give up. One could perhaps put a situation like this down to experience and forget about it if we were talking about quite cheap items.... We have to take into consideration the fact that these drones that promise incredible specifications cost approx $40,000 each just for a basic model- and in the case of having a bespoke spec this can almost double! They should not be allowed to continue in this manner. We have been put in touch with others that dealt with Airborne and have after a pain staking amount of time received some of their ordered drones. The experiences they described sounds almost identical between each case. Even on comparing the communication and excuses that they come up with- it sounds like they have this well practised on previous customers. This has also allowed us to witness one of the drones that had been sent to one of their other customers in action. This was even more disappointing than the amount of time we have waited and the terrible service we have received. There were many functions that weren't working and the performance was nothing close to what was guaranteed to this customer. The others are also stuck with multiple drone that they are unable to use for the requirements they were purchased for. There is a common theme here with the people we have spoken to. If we ever receive the remainder of our order we will be sure to update this review with a report of what arrives and how it performs. After what we have experienced though I will not be holding out much hope.