Long story short booked Taxicode from Glasgow to North West Scotland as travelling with 3 kids. On the notes (as explained on the website) i outlined baby and toddler car seats required. Day before travel it was assigned to a company in Glasgow who advised when i asked about the seats, they cant provide. I had no choice then to cancel and find an alternative. Taxicode refund 10percent ( £30). I emailed them ensuring they could deliver the seats, no response, then followed up the mail, to which they advised the assigned company will accommodate our request. The company was assigned the day before we were due to travel. Why can something be done? This deceitful company shouldn't get away with it. Id rather give money to people who have nothing or even light it on fire than give it to these crooks. What are my options? Write off?