AVOID THIS COMPANY LIKE COVID-19!!! Our experience mirrors all of the 1* reviews and I suspect many of the 5* reviews are bogus. The topsoil we ordered eventually arrived 6 DAYS LATER THAN PROMISED. We would gladly have accepted it despite the delays, misinformation and lack of communication. HOWEVER, we refused delivery and asked for it to be returned because the product was SIGNIFICANTLY NOT AS DESCRIBED. The Pro-blend Fruit and Garden soil is described as a fertile soil that is rich in organic matter and natural nutrients. What was delivered was a low grade mixture of sand and dust which bore no resemblance to the description and photographs on the company's website. Even the delivery driver found it embarrassing! We attached a photograph of the inferior product that was delivered but the company replied that this was the correct product which had dried out due to the extreme hot weather! If we no longer wanted the item THIS WILL INCUR £50 per pallet RETURN FEE. I replied citing numerous poor reviews about Gravelmaster on Trustpilot, Trustmeter, Trustmamma and Trustalyze. I also sent them collated reviews of their topsoil, all posted within the previous 10 days and all of which said basically the same thing about the product. Are we all lying? If your experience is similar then please report them to Trading Standards, as we have done. They are making a fortune from return fees. We also let ITV know that they are using their logo and Alan Titchmarsh's name to promote their product. Happily PayPal found in our favour and refunded the full amount we had paid, but this company should be ashamed of themselves!