I have since attempted to contact their home office for some sort of solution. So far, I have received no reply. Customer service skills definitely lacking throughout this entire situation. After a bit of unpleasantness I finally contacted a lady who assured me that my situation would be attended to. In the end, all I was awarded for my trouble was a partial refund. The service was horrible, work left undone. If you choose to try this company, I would most certainly consider yourself warned. Stay away.