I wasn’t thrilled about being asked to hold on the phone for twenty minutes. I value my time and I expected this company to do the same. I called the customer care department because I was not satisfied with the service. I was under the impression that this company would be professional and precise. I did not expect the customer care department to be slow or lethargic. It seems like they feel they are doing me a favor. To be honest, I don’t think I am going to do business with this company again.