We had hired this company for a move in prior to a home we bought. The house had brand new carpeting and paint, and was completely unfurnished. We received a quote for four hours, three cleaners. On the day of service one of the women was late. Three of the four hours was spent cleaning the upstairs. Which had no furniture and brand new carpeting. However when we looked upstairs all of the windows and corners had cobwebs and spiders and the mirrors were left streaked. A woman who never identified her relationship to the company reached out to say they would need to stay longer to complete the job, and we would be charged more. We spoke with her regarding how they had been spending their time and she agreed to “discount” some of the extra time. The women spilled dirty liquid all over the brand new carpet in the basement which we had to pay to have cleaned. Additionally, the fridge which we had asked to have cleaned was not touched and after they left we discovered dead bugs and flies in the freezer still. Definitely not cleaned. After hiring a “professional” cleaning service For hundreds of dollars, I feel as though I should not have to wipe cobwebs and dead bugs off of areas we were told were cleaned. It got to the point where we had to double check everything the had done, which as a professional company in an empty home, I feel we shouldn’t have ever had to do. We had reached out to the woman who had contacted us multiple times and asked to speak to the owner to discuss dissatisfaction. On that day we were told the owner was sick. Every time we asked after we were told we couldn’t speak with him. We wanted to speak with him prior to paying them to express what had transpired at our house, but instead all we recurved were harassing texts calls and emails from the unidentified woman demanding we pay. Overall, aside from being dissatisfied with the actual cleaning it was even more disappointing their disregard for customer service and appalling handling of clients. Additionally, one of the cleaning women actually stole our brand new Dyson vacuum from our house. As we were moving boxes in we didn’t even notice it was missing. It took us over a week to get ahold of the company and try to get the vacuum back( which we did thankfully) , but still.