I and my friend rented a car in 2016 in MA, U.S. for 3 days weekend. We returned the car on date and time as we promised. We dropped the key and parked in the area they provided as usual. I knew something went wrong cuz the deposit was still on hold for a month. I contacted them to check status and cut off my bill. I was told the car hadn't returned yet. What they thought was the car was stolen. They called the police offices and tow services to check the car. All actions they took were after I gave them a call. They kept telling us that they checked the camera many times, but it wasn't there. They freaked us out if the car was gone. This was terrified us for couple days, so I and my friend decided to visit enterprise offic to investigate the issue. We spent time to ask several questions about how normally they do after the cars were returened. After 45 mins seeking the car on their camera video, we found out that the camera didn't set the right current date and time that's why they couldn't find it. Lots of question I have for them, what the ***** they were doing during a month after the car was supposed to return? Why haven't they contacted us where the car was. Would the customer like to extend the rental from 3 days to 30 days? The weekend price almost $200 the deposit was held $300. Even though we'd like to extend, but 30 days how much was gonna be? It's definitely over $300 deposit. Haven't you even checked the car seriously? Regarding reliability, how can customers trust the company. If the car was lost, but we weren't gonna know until we called them. And they didn't know where the heck car was? It's on the camera, but the car and keys were gone. The excuses that employee told us were that the car might move to clean, rotate to other branches, fix, or maintenance check. You know what? I don't care! Your job is to check and close the bill before you moved the car to somewhere else. That's it!!!! And if we couldn't catch the camera. They may rip us off and fine us for the cost of the car :( So be aware before you rent the car with this company guys.