Didnt realise they were so bad after reading all this. I travelled 150 miles today to a job to receive a delivery from them which just failed to show up, I did some digging around and found that the company works out of the same office as Aggregates R Us 01302 770918 and has the same Directors (persons with significant control) If you ring that company your call gets answered straight away but dont be fobbed off with them telling you they are different companies.... its the same office. I have sent a complaint so will see what happens tomorrow but looks like nothing but I am happy to go and sit in their reception with a flask of tea and good magazine until some ones deals with things..... anyone want to join me?!!!