Ordered top soil on the 19th of April, cancelled it on the 23rd via email due to covid-19. Had no response to my emails despite emailing sales and customer services. Finally got an email stating my order was being picked and ready for dispatch on the 27th. Emailed them again saying I had cancelled.....no response. Soil came on the 30th which I refused delivery and assumed they had missed my comms due to working from home. I was told today that apparently my order was dispatched on the 23rd and I was too late in cancelling which is a total lie as i have an email saying it was being picked on the 27th. They are keeping £50 for a pallet fee........... !!!!!!!!!