No surprise that I didn't get a phone call today (12th August) from a manager as I requested when I was lucky enough to speak to someone on the 11th. I tried to call them three times during the course of the afternoon even selecting 'Sales' & 'Customer Service' to no avail, the phone just ringing for around fifteen minutes each time! It is abundantly clear then that this company will gladly take your order & your money while blatantly making false promises but if you have a problem (like myself & so many), don't expect to be helped. What they will do is hide behind their terms & conditions which I was informed I should have read word for word before placing the order. This is despite the fact that when you visit their website & scroll to the bottom where it says "why choose gravelmaster?" They proudly say "enjoy your superfast free 48hr delivery.......". I see this as misleading/misrepresentation because in fact, it is only when you do read their terms & conditions, you realise they have a 'get out clause' for just about anything!! In particular, under the Delivery section, pay attention to: 4:1: Gravel master will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever. The date chosen is a desired delivery date not a guaranteed one orders cannot be cancelled because of any failed deliveries. & 4.8: The Company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract. Interestingly, when I spoke to the person at Gravelmaster on the 11th August & suggested that they had breached the contract because they had not fulfilled the order on the agreed date of the 11th August, her words were "there is no contract"!!! of course I disputed this. So in reality, this company will quite happily take your money & quite proudly tell you that you can 'enjoy free 48hr delivery' or you can expect it on your 'desired' delivery date but......Don't expect delivery when promised, don't expect to be able to speak to anyone & don't expect any phone call back because this will not happen. I am still waiting for the stones to arrive & let's see if they appear the same as on their website...........that is, if they ever arrive.