27th Jun 2021
Review about Gravel Master
Dreadful company, do not use them. With 6 weeks notice they delivered my gravel 8 days late. They did not contact me to let me know, they did not address the issues I raised when I complained. I spent over 1 hour 45 minutes on hold with customer services to be told they should have called me and my gravel may or may not be with me in 3-6 days. Took my money quick enough though. 3 weeks later I am still waiting for a response to my complaint that they have not met their own terms and conditions. The delivery driver had my contact information on another customers paperwork and called me for directions, the positive to this was at least I knew he was delivering to me that day, no contact had been made to let me know prior to his call. This is by far the worst company I have ever had the misfortune to use and I guarantee I won't use them again. What is really annoying is they are not even the cheapest. I ordered two more bags of gravel from another company, this was delivered early after discussing it with me and it was £15 per bag less. Gravelmaster are certainly no master. If I could give a minus rating I would. They are a total disgrace