I ordered a junior bed and mattress £198.00 quick to order and went to collect in the afternoon. The guy behind the counter seemed pleasant and collect my order from the back. As you can imagtion it was a long 2 man lift box and a matteress. He put in a b and q trolley pushed it through the side door by the counter and said heres your. I am 5ft nothing and this guy was 6 foot plus and looked like he could easierly pick it up in one hand but he didnt even offer to help me load this heavy item into my car which was parked right outside the store at telford shropshire. Doesnt your company belief in health and safety and welfare of their customers? I really struggled lifting the item i was very annoyed that your team didnt offer help