15th Apr 2017
Review about Hotels.com
BEWARE - I booked a Hotel with breakfast included which is shown on hotels.com first page - be sure to check when you go to book the hotel that breakfast is still being included. In our case it wasn't, the hotel could not be booked on this site as room only, when we arrived at hotel we had to then take this up with hotels.com. Don't expect to receive a favourable reply from hotels.com - you'll find the reply is your wrong and you will be thanked for your understanding. On another note the price guarantee is not honoured, this same booking went down by £35 with the same company hotels,com when I queried this I got nowhere! BEWARE