I have been a time warner customer for years..Spectrum just bought them out..i called to see if i qualify for any new rates..of course i didnt i was considered an existing customer..at this time i was paying $165 a month then was told it would go up next month to $180 becuz the promotion was up..when i started with time warner i was paying $90..so i told them that i was considering on leaving..they transfered me to the resolutions dept..that was a joke!! I went thru all the services i had and wanted to keep n she quoted me $202..WTF..Im going back to direct tv..a word to Spectum..word travels fast and the internet is a powerful tool..getcha where it hurts..