7th Mar 2019
Review about Gravel Master
I ordered 1 bulk bag of soil improver and 2 bulk bags of DOUBLE SCREENED TOP SOIL, instead i got 3 bags of soil improver. i contacted customer services and was asked to send photos of the products so they could investigate further.
After several photos and countless e.mails i was told this was top soil, all the products look the same because they add extras. This is not what they describe on there website nor does it look anything like what they advertise. Should have been described as MULCH
I accepted £69 (the only resolve they offered) refund for the wrong product being delivered (soil improver).
I was not given the option (in all our e.mails) of returning the unsolicited items or having the correct items delivered.
I now have to have an independent review of the so called top soil before i have trading standers look into this matter. What a joke.
"PLEASE"
if you value your time and money
"DO NOT USE THIS COMPANY"
After taking in a sample of all three products, an Independent opinion from a nation wide gardening centre said "I can't tell the difference, they all look the same...doesn't seem to be enough loam for top soil...I would say it's soil improver"
"To have it analysed would cost from £150"
I invite GRAVEL MASTER to collect these samples and have an independent review done through an ombudsman.