I had initially problems with delivery not coming day was booked however I spoke to the brilliant manager Leanne who rearranged the delivery for the following day. However when gravel was being laid by gardener he found the bag was full of dusk halfway down due to this there was not enough gravel to finish my side garden. I contacted Gravel Master customer service and spoke to manager Leanne again who apologised and sent me another bag of the gravel by express delivery. I know there are a lot of bad reviews about Gravel Master but I am extremely happy with the service I have received and would definitely order from them again