The employees in this company either do not know their jobs or simply choose to be as disagreeable as they can be. They are just unsympathetic, completely out of touch with their customers and don’t care what your problems may be with their services. All you get is an absent-minded apology they would obviously rather not give and then they ask you to lodge a complaint that takes forever to be looked into. This has to be the poorest customer service experience I have ever had.