Porter

United Kingdom

Apparently this company feels like we have nothing better to do then to sit on the phone for hours trying to fix a problem. I called this company several times to settle a billing issue. It took me a total of two hours on separate days to get my billing issue resolved. I do not understand why it is so hard for people to do their jobs right the first time and make everyone's life easier. Customers do not matter?

The employees in this company either do not know their jobs or simply choose to be as disagreeable as they can be. They are just unsympathetic, completely out of touch with their customers and don’t care what your problems may be with their services. All you get is an absent-minded apology they would obviously rather not give and then they ask you to lodge a complaint that takes forever to be looked into. This has to be the poorest customer service experience I have ever had.