Mark Mitchell

United States

Below is my review I posted on Trustpilot on 21st April, still no delivery or communication since but they have requested Trustpilot to remove my negative but honest follow up review posted on Trustpilot yesterday. I echo the negative posts on here regarding the shambolic lack of customer care, zero communication and "Ostrich - Head in the Sand" approach to what amounts to at best shambolic business management and at worst calculated financial exploitation during exceptionally difficult times. Still waiting for bulk bag of gravel from order placed on 5th April, no idea what the situation is and have raised an issue through Paypal. It is clearly transparent that false positive reviews are being posted to attempt to drown out the negative posts - a more accurate reflection is to be seen on Trustmeter. Maybe I should cancel this order and re order as their website is currently showing "Next Day Deliver". Advice to Gravel Master - Deal with your existing unhappy customers by using any form of communication, stop misleading consumers with your website falsehoods, stop taking orders under false pretence, sort out the logistics and fulfill your existing orders. Patiently awaiting Order 2988411.

I have now spoken to The Pallet Network who are the logistics company that are used by Gravelmaster they have confirmed that Gravelmaster posted the consignment on their system on 14th April 2020, please bear in mind that I placed the order on 5th April with deliver due on the 9th April 2020! The Pallet Network have NEVER RECEIVED THE GOODS for delivery. Make of that what you will...........................It was clear that I am one of many calls looking for their Gravelmaster delivery. They are constantly removing negative posts where they can on Trustpilot so I am unable to share this currently on that site. Consumers need to be made aware of this information before considering handing over their hard earned cash! Again when you read this Gravelmaster - I am only posting the facts.

Please be wary of this company. See my post from Trustpilot. For some reason they seem not to like honesty and keep reporting both mine and others negative posts? Unbelievable.

20 DAYS FROM POINT OF ORDER TO NON DELIVERY OF GRAVEL WITH NO IDEA STILL IF/WHEN DELIVERY WILL HAPPEN. UNACCEPTABLE TRADING.