Do you ever have an out of body experience where you’re looking at yourself and wondering how you got yourself into a situation? That is exactly how I felt after five minutes on the phone with this place. Trust me, I’m not calling you for fun. Maybe inject a little bit of professionalism into your customer service. You don’t have to actually care about me, but I’m going to need you to at least pretend you do. What an embarrassment this whole experience was. Not for me but for them.