I could probably write a book on amount of problems we have with Parcel Pending. I do not recommend any building to use this company. Customer Service is bad, scripted response for the same issues that are never resolved. They do not repair lockers in a timely manner. The lockers in my building go down WEEKLY! One of the biggest mistakes installing parcel pending lockers.

I'm very much disappointed with parcel pending after a couple of months not ordering packages all of a sudden I get text messages when I first signed up I logged in and I couldn't change the apt number 210 I went to the leasing office and they told me I could not sign up because I'm not head of household on lease so every package that came I had to go to office to have a manegar open a parcebox but no I started to get texting my name with code I took all packages to office .I'm getting emails from Sherri winter looks like she's harrasing me like I'm a lyer I've lost one package is n December of 2020 I had to reorder another one I'm guessing it went to 210 there is absolutely no reason I should be getting emails that are accusing me of something I did not have fault now I'm worried that that person has my address this issue is out of hand please help.

I love parcel pending as a property manager and a resident. It gives a designated spot for packages without leaving them on my door step.

They force "Location Instructions" onto delivery carries at apartment complexes, specifically Amazon, that force their drivers to ignore customer delivery instructions. They (Parcel Pending) also deny this fact & will point blame elsewhere when confronted. Sure, to some people this is a great functionality but to residents that specifically need their packages delivered to their door you're basically screwed. If you are disabled or aren't allowed to walk/drive after intensive surgery & don't have someone to help you then this situation is a disservice to you. Thanks for ruining specific delivery instructions that don't involve your locker system.

Amazing service, great company and innovative idea. If your apartment or condo doesn’t have parcel pending they’re living in the stone ages.

I work at Parcel Pending and continuously hear from both end-users and onsite managers how convenient this solution is. Not only do I believe in the product but I know first hand that the employees that work at this company truly care about the user experience. It is a very customer-centric organization filled with people who want to make lives easier!

I work at a property with these lockers and people’s packages get locked in the lockers and they are never given a code. Instead when they call Parcel Pending for a code they are told to come to the office for a key(which we don’t have) or to receive the package all together(we don’t accept them in the office.. guess why.. WE HAVE PACKAGE LOCKERS!!). The reason we have these lockers is so we don’t have to deal with 412 apartments worth of packages. So really what’s the point of them. Totally useless.

My first impression was being very impressed with the set up at my apartment. I liked the idea of my package being safe for me to pick up at any time. My impressiveness ended there. I chose to opt out of the service. At the time I worked nights so I would be home for my package when delivered. I bought something from Best Buy and it was supposed to take 3 days at the most. I thought it was going to be delivered to my door. I then find out my apartment deals exclusively with Parcel Pending. Because of Parcel pending it took almost a week. Mainly because they lost my package. I had to deal with my apartment managers in order to get the code. When I got the code the locker was empty. They had to then get authorization to open up all the lockers to find my package, in which they did. I then was going to register before I saw a notice on the room that told the delivery guy to no put the packages that didn't fit next to the lockers. They wouldn't deliver the package to the door. Instead just leave them sitting there in the unlocked 24/7 room for anybody to take. I have no choice but to use the service at my complex. When I went to register they had an initial charge along with wanting my credit card information. Basically, because of their service I chose to have my packages delivered to the store in which I buy them from. Not only do I not have the convenience of having my packages delivered to me, but I had to wait 10 days for my item instead of 2 days.

Parcel Pending Delivery Lockers mirror Amazon Delivery Lockers with the exception of a 1 time Sign Up Administration Fee($25), Payment Card is required in order to complete the registration process, & fee's are accessed if package(s) are not picked up within the allotted time frame. Parcel Pending is to send delivery notifications via text or email with a code to open the locker. Unfortunately this rarely happens & there's no way to get a package out of the locker without a code. Better to use Amazon Lockers if you want parcel deliveries in a timely manner. Would not recommend this subpar service- it's not worth the money or time spent trying to retrieve items you've paid for. *Pic is of a Amazon delivery from Wednesday, driver took pic of the items inside of the locker. Today is Saturday & i have not received any delivery notifications from Parcel Pending. Building management claims they can not access lockers. Parcel Pending is closed until Monday.

DO NOT GIVE YOUR CREDIT CARD INFO TO THEM!! THEY WILL OVERCHARGE YOU AND MAKE YOUR LIFE A NIGHTMARE. THE PEOPLE THAT WORK FOR THEM WILL STEAL YOUR INFORMATION TOO.

I paid Parcel Pending to receive packages for me at my “restricted access” apartment complex. This service is not as foolproof as their website states - 4 failures in 5 months: 1. Failure never resolved. Parcel notice received - the box lock "clicked" but no box door opened. Apartment manager opened every box but no package was located with my name. 2. Failure never resolved. Parcel notice received - box was empty. 3. Failure never resolved. Parcel notice received - login display stated parcel already picked up but I had not picked up anything before this attempt. 4. Failure never resolved. Parcel notice received - box was empty. First issue: unable to contact Help Line. After having attempted to contact the company's "Help Line" in excess of 10 times, I can state that calling the Help Line is an exercise in futility. I have NEVER spoken to a Customer Service Representative by calling the Help Line! The automated answering system kept me in queue for greater than 10 minutes on 4 occasions. My experience indicates that that the company does not wish to speak with customers with problems. Especially as most call center phone systems measure incoming hold times so that staffing can be adjusted to call volumes – which is a common customer service statistic. (My most recent experience was a callback took 5 days to be returned.) As far as obtaining assistance on the Help Line, I was disappointed, for example: Parcel Pending told me that I would need a tracking number and that I should contact the delivery service to have them tell me who the sender was. However, the deliver service informs me that they cannot tell me who the sender was without a tracking number. The problem with this is that Parcel Pending states that they have the option for delivery drivers to scan tracking numbers but that they do not require it and are aware that many (most) delivery drivers do not scan tracking numbers. To show how critical this function is, you can not get the delivery service to help trace your package and if (as has happened to me) another apartment resident received a package addressed me. Which raises the question, “Are all those lockers that were empty, packages that were delivered to other apartment residents?” Parcel Pending recognizes that this is a flaw in their system and yet has not made it mandatory for delivery drivers to scan tracking numbers. By way of example, Parcel Pending sends has a "scripted email" that states: Was your package an Amazon package? If it was, have you had a chance to check your regular mailbox? USPS delivers a lot of Amazon packages, there is a possibility that it was delivered into your mailbox, or the mail carrier might have placed a key in your mailbox for the USPS lockers which are separate from the Parcel Pending lockers. USPS will deliver packages into Parcel Pending lockers after they deliver regular mail to the USPS mailboxes, and packages into their own Parcel Lockers which are attached to the mailboxes and look just like big mailboxes. If not, please check your regular mailbox to see if the package or a USPS locker key is in there. If the package/locker key is not there, we will need to initiate a package investigation with Amazon to locate the package for you. All package investigations needs to start with Amazon per their policy. They will reach out to USPS on your behalf. From my experience, this service is not responsive to customers nor is the system designed to insure delivery of packages, which is a failure.

The apartment complex just started parcel pending. Haven't received my packages at all. USPS left a note saying that they attempted delivery. The next day I talked to the mail carrier who said that they couldn't get into the lockers because they were down. I called customer service twice. The first time the agent said it was strange that there were no deliveries made by USPS at all. The second day I called again. This time the agent actually told my that USPS actually attempted delivery but couldn't find a secure location. I responded that the secure location was the locker they actually couldn't access she said something that made no sense whatsoever. I asked for manager and she claimed no managers were available. I spent half of my afternoon chasing after my packages and still don't have them. I will cancel this service because it's completely useless and simply have the postal service hold my packages for pickup.

This service is down, more than it is up. Customer service reps don't have any remote ability to help solve problems. They also blame all of their problems and unreliability on 3rd parties, as if that matters to the customer at all. They lost my package and did nothing about it, and even asked me what I though they should do. Are you kidding? All that matters is that the service is reliable, and that when you call customer service the result is a solution to your issue. Neither happens, but you will waste time arguing about whether flooding or construction has been happening, or whether their ISP is to blame. Who cares? Just fix it. Definitely do not recommend.